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Cancellation Policy

Last updated: September 17, 2025

Subscription Cancellation

You can cancel your Kaivo subscription at any time through your device settings or directly in the app. Here's how:

iOS (App Store)

  1. 1. Open Settings on your iPhone or iPad
  2. 2. Tap your name at the top
  3. 3. Tap "Subscriptions"
  4. 4. Find Kaivo and tap it
  5. 5. Tap "Cancel Subscription"

Android (Google Play)

  1. 1. Open Google Play Store
  2. 2. Tap Menu → Subscriptions
  3. 3. Find Kaivo subscription
  4. 4. Tap "Cancel subscription"
  5. 5. Follow the on-screen instructions

When Cancellation Takes Effect

  • • Your cancellation will take effect at the end of your current billing period
  • • You will continue to have access to premium features until the end of your paid period
  • • No partial refunds are provided for unused time within a billing period
  • • Your subscription will not auto-renew after cancellation

Free Trial Cancellation

If you're on a free trial, you can cancel anytime before the trial ends to avoid being charged. To avoid charges:

  • • Cancel at least 24 hours before your free trial ends (iOS)
  • • Cancel before the trial period expires (Android)
  • • You'll keep access to premium features until the trial period ends

Refund Policy

Important: All subscription payments are processed through the App Store (iOS) or Google Play Store (Android). Refund requests must be made directly through these platforms.

Requesting a Refund:

Refund eligibility is determined by Apple's and Google's respective refund policies, not by Kaivo directly.

Data After Cancellation

When you cancel your subscription:

  • • Your progress data remains saved in the app
  • • You can continue using basic features
  • • Premium features will be locked after your billing period ends
  • • You can reactivate your subscription at any time to regain full access

Need Help?

If you're having trouble canceling your subscription or have questions about your billing, please contact us:

Email: support@kaivo.app
We typically respond within 24 hours.