Support Center

Find answers to common questions and get help with using Kaivo to quit vaping.

Get help via email

Send us a message

Browse our resources

Frequently Asked Questions

Join our waitlist at kaivo.app to be notified when the app launches.

Kaivo offers a 7-day free trial to get you started. After the trial, a premium subscription is required to continue using the app.

Kaivo will be available for iOS (iPhone/iPad) and Android devices.

We use industry-standard encryption and never share your personal information. See our Privacy Policy for details.

Yes, you can delete your account and all associated data at any time through the app settings or our Delete Data page.

Some features work without an account, but creating one enables progress tracking and data backup.

Simply set your quit date in the app, and Kaivo will automatically track your progress, milestones, and health improvements.

Yes, you can update your quit date anytime. Your previous attempts are saved in your history.

Milestones are achievements you unlock as you progress in your quit journey, celebrating important health improvements and time-based goals.

Try force-closing and reopening the app. If issues persist, contact our support team.

Use the "Forgot Password" option on the login screen to reset your password via email.

Ensure you have a stable internet connection and are logged into your account. Pull down to refresh the app.

Our support team is here to help you on your journey to quit vaping. Don't hesitate to reach out with any questions or concerns.